Privacy Policy

1. Introduction

Welcome to EMPHAS.

EMPHAS WHIZZ TECH PRIVATE LIMITED ("EMPHAS", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you visit our website at https://emphas.ai, submit information through our website, request a demo, communicate with us, or use our products and services.

By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.

2. About EMPHAS

EMPHAS is an enterprise AI automation and digital solutions platform providing solutions including intelligent document processing, computer vision, generative AI agents, workflow automation, machine learning, and related enterprise technology services.

Our services may involve processing business information, documents, files, text, prompts, images, and other information submitted by customers for the purpose of providing requested services.

3. Information We Collect

We may collect different types of information depending on how you interact with our website and services.

3.1 Information You Provide Directly

When you contact us, request a demo, communicate with our team, or use our services, we may collect information such as:

• Full name
• Company name
• Email address
• Phone number
• City, country, or location information
• Job title or professional information
• Information about your business or organization
• Information about how you heard about EMPHAS
• Messages, questions, requests, and other communications
• Information submitted through contact and demo request forms
• Account information, where applicable
• Other information you voluntarily provide to us

Our website's demo/contact form requests information including full name, company name, email address, phone number, location, how you heard about EMPHAS, and your message.

3.2 Information Collected Automatically

When you visit our website or use our services, certain technical information may be automatically collected.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Screen resolution
• Approximate location
• Date and time of access
• Pages visited
• Time spent on pages
• Referring website or URL
• Website interaction information
• Device and browser information
• Technical and diagnostic information
• Security and log information

This information helps us operate, maintain, secure, and improve our website and services.

4. Cookies and Similar Technologies

EMPHAS may use cookies and similar technologies such as pixels, tags, local storage, and web beacons.

These technologies may be used to:

• Keep our website functioning properly
• Remember user preferences
• Understand website usage
• Analyze website traffic
• Measure website performance
• Improve our website and services
• Monitor security and prevent abuse
• Support marketing and advertising activities where applicable

We may use Google Tag Manager and other analytics or tracking technologies to manage website tags and related technologies.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

Where required by applicable law, we will obtain consent before using non-essential cookies and similar technologies.

5. How We Use Your Information

We may use the information we collect for the following purposes:

Providing Our Services

• Provide and operate our services
• Respond to requests and inquiries
• Process demo requests
• Provide technical support
• Communicate with customers
• Configure and deliver requested solutions
• Maintain customer accounts where applicable

Improving Our Services

• Improve our website
• Improve our products and services
• Understand how users interact with our website
• Analyze service performance
• Develop new features and functionality
• Identify technical problems
• Improve user experience

Security and Fraud Prevention

• Detect unauthorized access
• Prevent fraud
• Detect abuse or misuse
• Protect our systems
• Investigate security incidents
• Maintain the integrity of our services

Communications

• Respond to your inquiries
• Schedule product demonstrations
• Provide service-related information
• Send important updates
• Provide customer support
• Send marketing communications where permitted by applicable law

Legal and Compliance Purposes

• Comply with applicable laws
• Respond to lawful requests
• Meet regulatory requirements
• Enforce our agreements
• Protect our legal rights
• Resolve disputes

6. AI, Machine Learning, and User-Submitted Content

Some EMPHAS services use artificial intelligence, machine learning, generative AI, document processing, computer vision, and related technologies.

Depending on the services you use, you may submit:

• Text
• Prompts
• Documents
• Business records
• Images
• Files
• Data extracted from documents
• Other business information

We may process this information to provide the AI-powered functionality or other services requested by you.

The information submitted through our AI services may be processed by EMPHAS and, where necessary, third-party technology providers that support our services.

7. Business and Customer Data

If you use EMPHAS to process business documents, enterprise information, or other customer-provided data, EMPHAS may process such information solely as necessary to provide the requested services and fulfill applicable contractual obligations.

Customers are responsible for ensuring that they have the necessary rights, permissions, and legal basis to provide information to EMPHAS for processing.

Users should not submit highly sensitive personal information unless it is necessary for the requested service and permitted under the applicable agreement.

8. Third-Party Service Providers

We may use trusted third-party service providers to help us operate our website, platform, and business.

These providers may support services such as:

• Website hosting
• Cloud infrastructure
• Data storage
• Analytics
• Website performance monitoring
• Security
• Email communications
• Customer support
• Authentication
• Payment processing, where applicable
• AI and machine-learning processing
• Business and CRM systems
• Marketing services

These providers may have access to information only to the extent necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security measures.

9. How We Share Information

We do not sell your personal information.

We may share information in the following circumstances:

Service Providers

We may share information with trusted vendors and service providers that help us operate our business and provide our services.

Business Transactions

If EMPHAS is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Legal Requirements

We may disclose information when required by applicable law, regulation, court order, legal process, or governmental authority.

Protection of Rights and Security

We may disclose information where reasonably necessary to protect our rights, property, users, prevent fraud, investigate security incidents, enforce our agreements, or protect the safety and security of our systems.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

• The type of information
• The purpose for which it was collected
• Our relationship with you
• Legal and regulatory requirements
• Contractual requirements
• Security requirements
• Dispute resolution requirements

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with our applicable retention practices.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the nature of the information and service, security measures may include:

• Access controls
• Authentication
• Authorization controls
• Encryption where appropriate
• Monitoring
• Logging
• Security reviews
• Infrastructure protections
• Employee and vendor access controls

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee that information will always be completely secure.

12. International Data Transfers

Depending on the location of EMPHAS, its customers, and its third-party service providers, personal information may be processed or stored in countries other than the country where you reside.

Where required by applicable law, we will take reasonable steps to ensure appropriate safeguards are implemented for international transfers of personal information.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information.

These rights may include:

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion
• Right to request restriction of processing
• Right to object to certain processing
• Right to withdraw consent where processing is based on consent
• Right to request a copy of certain personal information
• Right to opt out of certain marketing communications

To exercise your rights, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

14. Marketing Communications

Where permitted by applicable law, we may send information about EMPHAS products, services, events, demonstrations, or other business updates.

You may unsubscribe from marketing communications by using the unsubscribe option included in the communication or by contacting us.

Even if you opt out of marketing communications, we may continue to send important service-related communications where necessary.

15. Children's Privacy

Our website and services are intended for businesses and professional users and are not directed toward children.

We do not knowingly collect personal information from children under the age required by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

EMPHAS is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

17. Data Controller / Business Information

For purposes of applicable privacy laws, the entity responsible for the processing of personal information described in this Privacy Policy is:

EMPHAS WHIZZ TECH PRIVATE LIMITED

Registered Office:
No.27, Hindu Colony,
4th Cross Street, Puzhuthivakkam,
Chennai – 600091,
Tamil Nadu, India.

Contact: connect@emphas.ai
Phone: +91 95000 33446
Phone: +91 73970 31532
Website: https://emphas.ai

18. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the way EMPHAS processes personal information, please contact us.

EMPHAS WHIZZ TECH PRIVATE LIMITED

Registered Office:
No.27, Hindu Colony,
4th Cross Street, Puzhuthivakkam,
Chennai – 600091,
Tamil Nadu, India.

Contact:
connect@emphas.ai

Phone:
+91 95000 33446
+91 73970 31532

Website:
https://emphas.ai

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable laws.

When we make changes, we will update the "Last Updated" date displayed at the beginning of this Privacy Policy.

We encourage you to review this page periodically to remain informed about how we protect your information.